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+ HACKING AND THE USE OF 3RD PARTY PROGRAMS
Q. What is considered hacking?
A. Hacking is using a program or a hook to alter the game and give yourself an advantage over the other players in the server. A hacking program can be as innocent as a calculator, since even though it doesn't hook into the game's code, it is still giving yourself an unfair advantage over other players. You should only use the knowledge you are given and learn to play the game at your own pace.
Q. How do I report a Bad-Mannered Player?
A. If you find a bad-mannered player during the game, you may report him or her by clicking on the report button. When you decide to report someone, your chat log will be saved and sent. After we check the chat log, we will take care of the problems.
Q. I got hacked, what should I do?
A. If you were hacked; be sure to mail us right away. Please provide the information listed below when reporting hacking.
1. Hacked account name
2. Date of hacking.
3. Brief information on the hacking.
4. Phone number we can reach you through.
After we receive your information we will temporarily block the account in order to investigate the hacking. It may be troublesome that you won’t be able to access your account, but we are doing this so the hacking won’t happen again, please understand. After we are done looking through the hacking, we will need a proof of your name in order to match the account. You may send a copy your proof through mail or through fax.
Q. How can I report the use of 3rd party programs?
A. If you find a hacker or someone using a 3rd party program, be sure to report him or her right away. Remember to provide the information listed below when reporting the user.
1. User name of the user who was hacking or using a 3rd party program.
2. Date which it has occurred.
3. Server where this user was found.
4. A screenshot to prove the report.
We will look into it thoroughly with the screenshot and the information you have sent us and will take care of the problem right away.
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